Refund and Returns Policy

Effective Date: February 17, 2025

1. Overview

At LIKETOPIX, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with our refund and return policy. This policy outlines the conditions under which you may return an item and receive a refund or exchange.

2. Returns

2.1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when received.

  • Returns must be requested within 30 days of receiving your order.

  • The item must have proof of purchase (receipt or order confirmation).

2.2. Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made plush toys.

  • Items purchased on final sale or clearance.

  • Any item that is damaged due to misuse, improper care, or general wear and tear.

3. Refund Process

3.1. How to Request a Refund

If you wish to request a refund, please follow these steps:

  1. Contact our customer support team at contact@liketopix.xyz with your order number and reason for return.

  2. Our team will review your request and provide return shipping instructions.

  3. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

3.2. Refund Method

  • If approved, refunds will be issued to the original payment method within 7-10 business days.

  • Shipping costs are non-refundable.

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at contact@liketopix.xyz.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your credit card company, as it may take some time before your refund is officially posted.

  • If you’ve done all of this and still haven’t received your refund, please contact us at contact@liketopix.xyz.

6. Contact Us

If you have any questions regarding our refund and return policy, please contact us:

  • 📧 Email: contact@liketopix.xyz

  • 📍 Address: 76 Carriers Road, Cringleford, United Kingdom

  • 📞 Phone: 077 2318 6620

Thank you for choosing LIKETOPIX! Your satisfaction is important to us.